BLUCONNECT / USER GUIDE
Account, privacy and troubleshooting
Last updated: 7 October 2026
Your BluConnect account keeps your homes, linked accounts and settings together. This page covers the settings on the Account tab and fixes for common problems.
Profile and password
Home members and people you invite see your name. The Profile screen also shows your email address and sign-in method (Sign in with Apple, Sign in with Google, or Email and password). A new password must be at least 8 characters; changing it signs you out on your other devices.
- On the Account screen, tap your name at the top (Edit profile).
- Edit Your name and tap Save.
- If you sign in with email and password, enter your Current password and a new one under Password, then tap Change password.
Signing in on another phone
On the new phone, sign in with the same method (Apple, Google or email). Your homes, rooms, linked manufacturer accounts, routines, favorites, Home Hub pairing and Plus plan come with your account. To sign out of a phone, tap Sign out in the Account section of the Account tab; your linked accounts and Hub pairing stay with your account.
If you forgot your password, tap Forgot password on the sign-in screen, enter your email, choose Send reset link and open the link on the same phone.
Linked accounts
When you disconnect, devices from that account are removed for everyone in the home and the keys are deleted from the server. Only the home's admin can add or remove accounts. If an account shows Needs reconnecting, tap it and sign in to the manufacturer account again.
- Open Account › Linked accounts; the manufacturer accounts linked to this home are listed.
- Tap the account you want to remove.
- Tap Disconnect and confirm with Remove.
Appearance, language and app lock
- Appearance: with Match device theme on, light and dark theme follow your phone; with it off, use the Dark theme switch.
- Language: System, Turkish or English. The app, widgets, notifications and emails use the language you choose; permission prompts stay in your phone's language.
- Security: when you turn on Lock with Face ID, Touch ID or fingerprint, BluConnect asks you to unlock it at launch and after a long time in the background. Your device passcode works as a fallback.
The Security section appears when you are signed in and your phone supports face or fingerprint unlock.
Privacy and passwords
For most manufacturer accounts you sign in on the manufacturer's own page, so your password never reaches BluConnect. Where a connection asks for a password, its screen explains how the password is used. Account connection keys are kept in a protected vault on our server, not on your phone. For details, see our privacy policy: bluconnect.app/en/privacy.
Deleting your account
Your BluConnect account, the homes you are the admin of, your linked manufacturer accounts and your settings are permanently deleted; this can't be undone. If you have a subscription, cancel it separately in the App Store or Google Play.
- In the Account section of the Account tab, tap Delete account.
- Confirm with Delete permanently.
Feedback
Your message includes the app and phone version and, if you picked a device, its brand and model. Your account email is only used to reply to you. You can also write to contact@bluconnect.app.
- Open Account › Support › Feedback and ideas.
- Pick a topic: Device request, Connection issue, Not working, Idea or Other.
- If relevant, choose the Related device or enter the Brand and model, then fill in Your message.
- Tap Send.
Common problems
- Device offline: make sure the device is on and connected to your network or the manufacturer's cloud. You can check its connection details on the device screen.
- No devices found nearby: the device must be on and on the same Wi-Fi as your phone; put Bluetooth devices in pairing mode, or pick the device from the By brand tab.
- Guest networks and separated networks (VLANs) can block local discovery; connect your phone to the same main network as the device.
- On iPhone, Local network permission wasn't granted: tap Open Settings in the notice and turn on Local Network (Settings › BluConnect › Local Network).
- An account shows Needs reconnecting or says its session expired: tap it in Account › Linked accounts and sign in again.
- Device limit reached: the free plan allows up to 2 devices; you need Plus for more.
- No verification email: check your spam folder or tap Resend link.
FAQ
Do I have to set everything up again on a new phone?
No. When you sign in with the same account, your homes, linked accounts, routines, favorites and Home Hub pairing come with it.
What happens to devices when I disconnect an account?
Devices from that account are removed for everyone in the home and the keys are deleted from the server. When you link the account again, the devices come back.
How do I change the app language?
In the Language section of the Account tab, choose System, Turkish or English.
Topics
BluConnect is coming soon to the App Store and Google Play. Start free; upgrade to Plus when you need it. See plans ↗